I’m taking breath samples, why am I not seeing them in Pivot?
If a breath sample you just took isn't yet displaying in Pivot, we recommend giving it a few seconds to load. You can even try exiting the app and coming back to it later. There is a slight delay while your breath sensor syncs and sends the information to Pivot. You can also check that your breath sensor is connected by clicking the Sensor Settings icon in the top right corner of the Pivot home page.
If your breath sensor is disconnected from your phone, check out this article for tips on how to reconnect: My breath sensor got disconnected from my phone. How do I reconnect?
If your breath sensor shows "connected" and you're still not seeing your samples in the CO Log in Pivot after several minutes, please contact tech support at firstname.lastname@example.org.